FAQ
PAYMENT POLICY
PAYMENT WILL BE VIA PAYPAL OR BY CARD AND IS EXPECTED WITHIN 2 DAYS AFTER THE ORDER HAS BEEN PLACED. AFTER THAT TIME ANY UNPAID ORDERS ARE SUBJECT TO CANCELLATION. PLEASE NOTE THAT BUYERS ARE RESPONSIBLE FOR ANY AND ALL DUTIES AND CUSTOMS CHARGES THAT MAY BE INCURRED. DELAYING THE PAYMENT PROCESS WILL ALSO DELAY THE CREATION AND SHIPPING TIMES. IN THIS CASE WE DON’T MAKE SOME CUSTOM-MADE PRODUCTS.
SHIPPING POLICY
PLEASE NOTE THAT SOME ITEMS ARE MADE TO ORDER. KINDLY ALLOW UP TO 2 WEEKS (10–15 BUSINESS DAYS) FOR PRODUCTION BEFORE YOUR ORDER IS READY.
ONCE YOUR ORDER IS COMPLETE, YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH A TRACKING NUMBER.
ORDERS ARE USUALLY SHIPPED WITHIN 3–5 BUSINESS DAYS AFTER PURCHASE, BUT PRODUCTION TIME MAY VARY DEPENDING ON THE ITEM.
ALL ITEMS ARE CAREFULLY PACKAGED. HOWEVER, WE ARE NOT RESPONSIBLE FOR ANY ITEMS DAMAGED/LOST IN TRANSIT OR RETURNED. REPLACEMENTS, ADDITIONAL SHIPMENTS, OR REFUNDS WILL NOT BE ISSUED FOR SUCH CASES. YOU MAY REQUEST TO PURCHASE SHIPPING INSURANCE BY CONTACTING US BEFORE YOUR ORDER IS SHIPPED.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE CANNOT BE HELD RESPONSIBLE FOR DELAYS OR RETURNS CAUSED BY INCORRECT ADDRESS INFORMATION.
DELIVERIES WITHIN GERMANY USUALLY TAKE 2–3 BUSINESS DAYS AND ARE SHIPPED VIA DHL/DEUTSCHE POST WITH TRACKING.
FOR INTERNATIONAL ORDERS, PLEASE ALLOW APPROXIMATELY 2–3 WEEKS FOR DELIVERY.
IN STORE PICK UP
PLEASE EMAIL US TO GET AN APPOINTMENT FOR PICK UP IN STORE.
REFUND POLICY
WE HAVE TAKEN EVERY CARE TO PRODUCE THE HIGHEST QUALITY PRODUCT AND YOUR SATISFACTION IS VERY IMPORTANT TO US. ALL MADE-TO-MEASURE ITEMS ARE FINAL SALE DUE TO THEIR UNIQUE NATURE.
REFUNDS WILL ONLY BE ISSUED IN EXCEPTIONAL CIRCUMSTANCES IN THE FORM OF A STORE CREDIT. IF YOU ARE NOT PERFECTLY SATISFIED PLEASE GET IN TOUCH AS SOON AS YOU CAN AND WE WILL HANDLE YOUR QUERY TO THE BEST OF OUR ABILITY.
JUST IN CASE RETURNS WOULD BE ACCEPTED FOR NOT USED ITEMS WITHIN 7 DAYS FROM DATE OF DELIVERY. BUYER WILL BE RESPONSIBLE FOR RETURN & SHIPPING COST. SHIPPING FEES ARE NOT REFUNDABLE.
WE ARE ALWAYS LOOKING FOR YOU 100% SATISFACTION. WE DO OUR BEST TO DESCRIBE ALL ITEMS ACCURATELY. PLEASE CONTACT US WITH ANY QUESTION. THANK YOU!
ADITTIONAL INFORMATION
ALL COMPUTER MONITORS ARE DIFFERENT, SO WE TRY TO SHOW THE COLOR AS THE BEST POSIBLE. IF YOU ARE UNSURE OF THE COLOR AND MIND SLIGHT SHADE VARIATIONS THEN PLEASE CONTACT US. KEEP IN MIND THAT COLORS MAY LOOK SLIGHTLY DIFFERENT ON YOUR SCREEN.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT DIRECTLY TO THE EMAIL HELLO@BITESTUDIO.EU
